You will receive an email with a receipt when we have completed your return and refund. Normally it will take 2-5 week days from when you receive the receipt by email until the money is available in your bank account. This time period can vary depending on your bank and the payment method you used when you purchased your order.

If, contrary to expectations, it takes longer than 14 days before you receive the amount, please send us a message via the contact form and one of our employees will quickly help you get your money refunded.

Please note, that when using the Track & Trace, it will be on “Delivered” when the package has arrived at one of our delivery partners distribution centers. It will take a few more days from here before it arrives at our warehouse, after which we will begin processing your return.