How do I return an order?

It is FREE to return your order to Change Lingerie, and you have a 14-day full return and exchange right.

1) Return or exchange in local store
Visit your local CHANGE store and bring the item you want to exchange or return as well as the receipt for your purchase. Our personal shoppers are ready to help you returning the order and will refund your money immediately. Of course, they can also help you find another size or style.

2) Return by sending the package back
It is free to return your package when you use the enclosed return label, but remember that it can take up to 14 days from the time we receive your return package until the money is returned to your account.

Please note that our experience shows that it can take up to 7 working days (Monday-Friday) from you hand in the package at a parcel shop before we receive the package in our warehouse. You can therefore advantageously visit one of our stores, where our employees can immediately help you get another product or get your money back.

Remember to fill in the return form that was included in the package when you received it, and save the receipt as proof that you have handed in the package..

Products must be returned in original condition !
Please note, we only accept returned products where you have not removed the hangtags or used. We do not accept products that are damaged, used or otherwise no longer considered new, and we will therefore not be able to refund your purchase.

This also means that you cannot return panties where the seal is broken. If you try to make a return and the condition of the items does not live up to the requirement of original condition, they will be returned to you and you will be charged the postage.

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