At CHANGE Lingerie, we want you to feel completely satisfied with your purchase. That’s why you always have 30 days to return or exchange your items.

You can return in one of two ways: 

1) Return or Exchange in Your Local CHANGE Store – Free of Charge

Visit any CHANGE store with your item and original receipt. Our team will help you return your order and issue your refund immediately. Of course, they’re also happy to help you find another size or style. 

Returning in-store is completely free and the fastest way to get your refund or exchange. As a thank you for supporting a more environmentally-friendly return process, you will receive a small gift. Please bring the flyer included in the delivery package to receive your free gift.

2) Return by Post – Return Fee Applies

You can also return your order by sending the package back to our warehouse using the return label included in your parcel. A small fee of 120 CZK will be deducted when processing your refund.

Please allow up to 7 working days (Mon–Fri) for your return to reach our warehouse, and up to 14 days for the refund to be processed once it is received. Make sure to include the completed return form and keep your shipping receipt as proof of return.

While this option is available, we recommend returning your items in-store for a faster, free, and easier experience.

Please Note That Items Must Be Returned in Original Condition

We can only accept items that are new, unused, and still have all original hangtags attached. Worn, damaged, or scented items cannot be returned, and panties with a broken hygiene seal are not eligible for return. If any items are sent back in a non-original condition, they will be returned to you and postage will be charged.