At CHANGE Lingerie, we want you to feel completely satisfied with your purchase. That’s why you always have 30 days to return or exchange your items.

You can return your order in one of the following ways:

1. Return or Exchange in a CHANGE Store (Czech Republic only) – Free of Charge

Visit a CHANGE store with your item and original receipt/order confirmation. Our team will help you return your order and issue your refund immediately. They are also happy to help you find another size or style.

Returning in-store is completely free and the fastest way to receive your refund or exchange.

2. Return by Post – Return Fee Applies

You can also return your order by sending the parcel back to our warehouse using the return label included in your package.

The return fee will be deducted from your refund.

Please allow up to 7 working days (Mon–Fri) for your return to reach our warehouse, and up to 14 days for your refund to be processed.

Please include the completed return form and keep your shipping receipt as proof of return.

Items must be returned unused, undamaged, and with all original tags attached. We cannot accept worn items, scented items, or panties with a broken hygiene seal.

Items returned in a non-original condition may be sent back to you.