Do you need help? Customer Service

We offer several different delivery options. As soon as you have finished shopping and you are ready to go to checkout, you have the option of choosing which delivery method.

1. Delivery to CHANGE store (Free)
You can always have your order delivered free of charge to your local CHANGE store.
2. Home delivery (9,95$) 
You can of course also choose to have your order delivered to your home address.  Free delivery is applied on all orders above 95.00$.

We do everything we can to process your order as quickly as possible. Orders are usually packed and prepared for shipment within 24 hours of receiving them.

Once your order has been shipped, the estimated delivery time is:

1. Delivery to CHANGE store (Free): 3–10 business days
2. Home delivery ($9.95): 3–10 business days

Please note that delivery times may be longer during busy periods such as club days, Black Friday, and Christmas.

1. Delivery to CHANGE store: Free
2. Home delivery: 9,95$ (free delivery is applied on all orders above 95.00$)

Store delivery (Free)

Enjoy free delivery to your preferred CHANGE Lingerie store. When you pick up your order, our Personal Shoppers are happy to help you with sizing, product advice, or exchanging your item if the size or colour isn't the right fit.

Home delivery

Canada Post home delivery: $9.95 (Free on orders over $95.00).

No matter which delivery method you choose, you can return or exchange your items at any CHANGE Lingerie store in Canada. If you prefer to return your order by mail, it's free of charge. Simply use the prepaid return label included with your order.

We do everything we can to process your order as quickly as possible. Orders are typically prepared for shipment within 24 hours of being placed. Once your order has been shipped, you'll receive a shipping confirmation email.

Delivery times depend on the delivery method you choose. During busy periods, such as Black Friday, Club days and Christmas, delivery may take a little longer than usual.

Please note that our delivery partners do not collect parcels on weekends, even though our warehouse continues to process orders. Orders placed after 12:00 PM (noon) on Friday will be shipped no earlier than Monday.

*Delivery times for store delivery may vary depending on the selected CHANGE Lingerie store.

1. Check your shipping confirmation

   First, check whether you've received a shipping confirmation email from us. Be sure to check your spam or junk folder, as emails can sometimes end up there.

2. Track your order

   Once your order has been shipped, you'll receive an email with a tracking link. Use the link to view the latest tracking updates and your estimated delivery date.

   Please note that it may take up to 48 hours (week days) after receiving the tracking email before tracking information becomes available.

3. Contact us

   If your order has not arrived within the estimated delivery timeframe provided at checkout, please contact our Customer Service team using the contact form. We'll be happy to help you locate your order and find a solution as quickly as possible.

Yes! As soon as your order is packed and ready to leave our warehouse, you will receive a delivery confirmation along with a tracking link. Please note that it may take up to 48 hours (week days) for tracking information to become available. 

Each package is shipped directly from our warehouse in Montreal. Your tracking link will provide updated information on the status of your delivery. 

If you have selected delivery to a CHANGE store, the tracking link will show “Delivered” once your order has arrived at the store. You will receive a message when it is ready for pickup.

At CHANGE Lingerie, we want you to feel completely satisfied with your purchase. That’s why you always have 30 days to return or exchange your items.

You can return in one of two ways: 

1) Return or Exchange in Your Local CHANGE Store – Free of Charge

Visit any CHANGE store with your item and original receipt. Our team will help you return your order and issue your refund immediately. Of course, they’re also happy to help you find another size or style. 

Returning in-store is completely free and the fastest way to get your refund or exchange. As a thank you for supporting a more environmentally-friendly return process, you will receive a small gift. Please bring the flyer included in the delivery package to receive your free gift.

2) Return by Post – Return Fee Applies

You can also return your order by sending the package back to our warehouse using the return label in your parcel, for a small fee of 5.95 CAD that will be deducted while processing your refund.

Please note:

• It can take up to 7 working days (Mon–Fri) for your return to reach our warehouse
• Once received, please allow up to 14 days for the refund to be processed back to your account
• Remember to include the completed return form and keep your shipping receipt as proof of return

While this method is available, we encourage you to return in-store for an easy and free experience.

Please Note That Items Must Be Returned in Original Condition

We only accept items that are new, unused, and have all original hangtags still attached.

1) Products that are worn, damaged, or carry scent cannot be accepted

2) Panties with a broken hygiene seal cannot be returned

3) If items are returned in non-original condition, they will be sent back to you and postage will be charged"

Yes. Visit your local CHANGE store and bring the product you want to exchange. Remember to bring your receipt/order confirmation, and that the product has to be intact with the price labels. Our Personal Shoppers will be ready to help you find another size or style. They can also help refund you for your order.

Please note, that it is not possible to exchange a product by sending it back to our warehouse. If you send a product back you will be refunded for the product within 14 days after we receive it. You can therefore visit one of our stores, where we will be able to help you immediately.

If you wish to exchange products purchased during a promotional offer (such as 3 for 2), you will pay the difference in store if the exchanged products are more expensive than the ones you returned. If the exchanged products are cheaper than the ones you returned, you will be paid the excess amount on a gift card or bank card. The price difference is based on the promotional price shown on your receipt for the original purchase.