Although we have a lot of products in stock it unfortunately happens from time to time that we can not send the product you were looking for because it has been sold out in the meantime. We are always sorry not to be able to send everything you have ordered but we are sure that we can help you find an alternative that you also will be happy with. You can contact our Personal Shoppers who are always ready to help you find an alternative product through LIVE-chat or phone. We will of course refund the amount of the missing item or the entire amount of order as soon as we receive your confirmation whether you want the remaining products, or that we need to cancel your entire order.