At CHANGE Lingerie, we want you to feel completely satisfied with your purchase. That’s why you always have 30 days to return or exchange your items.

You can return in one of two ways: 

1) Return or Exchange in Your Local CHANGE Store – Free of Charge

Visit any CHANGE store with your item and original receipt. Our team will help you return your order and issue your refund immediately. Of course, they’re also happy to help you find another size or style. 

Returning in-store is completely free and the fastest way to get your refund or exchange. As a thank you for supporting a more environmentally-friendly return process, you will receive a small gift. Please bring the flyer included in the delivery package to receive your free gift.

2) Return by Post – Return Fee Applies

You can also return your order by sending the package back to our warehouse using the return label in your parcel, for a small fee of 5.95 CAD that will be deducted while processing your refund.

Please note:

• It can take up to 7 working days (Mon–Fri) for your return to reach our warehouse
• Once received, please allow up to 14 days for the refund to be processed back to your account
• Remember to include the completed return form and keep your shipping receipt as proof of return

While this method is available, we encourage you to return in-store for an easy and free experience.

Please Note That Items Must Be Returned in Original Condition

We only accept items that are new, unused, and have all original hangtags still attached.

1) Products that are worn, damaged, or carry scent cannot be accepted

2) Panties with a broken hygiene seal cannot be returned

3) If items are returned in non-original condition, they will be sent back to you and postage will be charged"