My order hasn't arrived yet. What should I do?

  1. Check if you have received confirmation that your package has been sent
    Check your email and see if you have received a confirmation that your package has been sent from our warehouse. Remember to check spam/junk folders in your mailbox - It sometimes end up here...
  2. Track the package
    When the package has been sent from our warehouse, you will receive an email with a tracking link to the delivery partner who delivers your package. Here you will be able to see the current status of your package as well as the estimated delivery date. Please note, it can be up to 48 hours from you receive the link until the package can be tracked.
  3. Contact us
    If it has been longer than the expected number of delivery days, which was stated when ordering, and you have not yet received your package, please contact our customer service by filling out the contact form on this page. Then one of our employees will help you find a solution as quickly as possible.
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